BT are the worst
I’m fed up with our broadband connection. It took ages to get connected and
has always been slow. Over the weekend it died for a while and then when it
finally came back it was slower than ever. So I spent nearly an hour on the
phone trying to convince them it was something wrong at their end or the
line, but they said it was our fault – even though I had of course tested
everything at our end first. So they faffed around for while and then said it
was ok, but it wasn’t so I persevered and they finally sent an engineer out
today. He said the line was knackered and then fixed it. Apparently. How ever
when I got home I found it was still at dialup speed. It’s doing my head in
cos I’m gonna have to spend ages on the phone again and it’ll take for ever
to sort out. We depend on the internet for our work and loads of other stuff.
How can such a huge company with such large profits be so lame? Bunch of
jobsworth idiots.
November 5th, 2007 at 09:39
I agree…BT are not good. Although as an early adopter of broadband (Dual linked ISDN lines at home) back in the mid 90′s they were good at the time…
I’ve been a Virgin Broadband (was Telewest then changed name to Blueyonder) for about 7 years and never had a problem. I also have a BT ADSL line at home that I use for work as I *100% guarantee* that it is slower than my Virgin cable modem.
November 10th, 2007 at 17:19
Yes the contention isn’t as bad on cable as they have a much higher bandwidth available. However I found Telewest/Virgin’s customer service to be very poor. Once it was running however, it was reliable and fast. Sadly there is no cable in the road we are on now